We only want information that helps us respond to an enquiry, scope a project, communicate with a client, or operate the website. We do not sell personal information.
1. Information we collect
Depending on how you use the website, we may receive information that you choose to provide. This can include:
- Your name and business or organisation name.
- Phone number, WhatsApp details and email address.
- Project requirements, preferred services, budget range and messages submitted through our enquiry form.
- Information you send to us directly by email, WhatsApp or another agreed communication channel.
We may also receive limited technical information generated when you visit the site, such as browser type, device type, pages requested and basic diagnostic information, where such information is available through hosting, security or analytics services.
2. How we use information
We may use information to:
- Respond to project enquiries and requests for information.
- Understand your business requirements and prepare proposals, estimates or project plans.
- Deliver, maintain and support websites, social media or other services you have engaged us for.
- Communicate about project status, approvals, payments, revisions and support.
- Protect the website, troubleshoot technical problems and prevent abuse.
- Improve our services and website experience.
We do not use your enquiry details to make decisions about you based on sensitive personal characteristics.
5. Data retention & security
We keep enquiry and project information for as long as reasonably necessary for the purpose for which it was collected, including project delivery, support, records, dispute resolution and legal or accounting requirements where applicable.
We take reasonable technical and organisational measures to protect information against unauthorised access, alteration, disclosure or destruction. No internet transmission or storage system can be guaranteed to be completely secure.
6. Your choices
Where applicable, you may ask us what personal information we hold about you, request correction of inaccurate information, or ask us to delete information that we no longer need, subject to legal, contractual and legitimate business requirements.
You can also choose not to provide optional information. However, if required project information is not provided, we may not be able to respond properly or deliver a requested service.
7. Children
This website is intended for businesses and general audiences and is not directed specifically at children. We do not knowingly seek personal information from children.
8. Changes to this policy
We may update this Privacy Policy when our services, technology or legal requirements change. The revised version will be published on this page with an updated date.
9. Contact Web Zesta
If you have a privacy question, correction request or concern about information you have shared with us, please contact us through the Contact page. We will review reasonable requests and respond based on the circumstances and applicable requirements.